FAQs
and Assistance
We have
tried to make the process of receiving our webcasts as simple
as possible. However, the very nature of the medium means
that a certain level of technical know-how is required. We
have done our best to answer as many questions as possible
here. If you are still experiencing problems and if, after
thoroughly searching through our FAQ, you are unable to locate
a solution or answer, send an email to host@operadio.com
and we'll do our best to get back to you quickly.
Currently,
we support the operating systems Windows 95, 98, 2000 or NT4
with both the OperadiO 'Lite' Player and the downloadable
OperadiO Player version109. With
the Apple Mac also supported through our on-site OperadiO
'Lite' Player, however our downloadable OperadiO Player version109
does not support Mac format. You can access a sample channel
of our music from the sample button on our web site or from
the http://www.broadcast.com/radio/classical/operadio/
web site.
QUICK
HELP - Overview
First
you need Realplayer 8 Basic or G2 installed. Follow this link
for the FREE Realplayer 8 Basic:-
http://www.real.com
and when
prompted, save the file to disk (we suggest saving it on your
desktop). When the download is compete, you must close all
windows and you will find a file on your desktop called rec-setup.exe
- double click on this and it will take you through the Realplayer
8 Basic installation process.
Next you
need our OperadiO player. At this point, depending on which
platform and operating system you are using, you have a choice
as to which player you use.
If you
are using Windoows 95,98,2000, NT4 or an Apple Mac operating
system you can use the button towards the top right of the
page to start the OperadiO 'Lite' Player.
If you
wish to download the OperadiO Premium Player follow this link
then use the instructions below to install the Premium Player:-
http://www.operadio.com/software/oplayer109.exe
1. Download
the file (oplayer109.exe) from the OperadiO website and save
it to your desktop so it is easy to locate when you come to
install it.
2. Click
on the icon located on your desktop called oplayer109.exe.
This will begin installation of the OperadiO Player.
3. You
will be presented with a short agreement of terms, which you
must accept in order to continue. Once agreed installation
will continue.
4. At
this point you will be asked to submit some minor personal
details with us. After the minimum required fields are filled
in, the Start button will highlight and you can then complete
installation.Please be sure to fill in the details correctly
as the button will not highlight otherwise.
Note:
You will need to be connected to the internet while you install
the OperadiO Player in order that the installer can connect
and transfer your details to OperadiO. Once connected, the
channel buttons will light up and you simply click on a button
to select that channel.
Some other
problems you may encounter:-
Constant
Interruptions In The Music
If the
sound keeps breaking up, try setting the maximum streaming
rates and bandwidth in the Realplayer 8 Basic to a 28k modem.
You find this under View/Preferences/Connection.
Unable
To Connect To A Particular Channel
Each channel
is a separate stream. A problem with one channel will not
necessarily affect others. Just keep trying and the chances
are the channel will come back in a short time.
FAQ
Q:
I click the button to download the OperadiO Premium Player
from the web site and it asks me if I want to ‘Run it from
its current location’ or ‘Save the file to disk’. What’s that
all about?
A:
The file you are downloading is a ‘self extracting archive’
file that contains an installation program. You must save
the file to a known location on your hard drive (your desktop
could be a good location as this way it’s easy to find again).
Q:
It keeps telling me I need the Realplayer 8 Basic, but I’m
sure I already have a Real Player installed. Why is this happening?
A:
OperadiO needs the Realplayer 8 Basic to operate. Earlier
versions of Real Player do not support this kind of ‘live’
streaming. The download is free from www.real.com.
You can choose the type of download you require from the basic
set to the complete suite of Real streaming media software.
There is even an enhanced version you can buy. The minimum
download is all you actually need to get OperadiO, but it’s
up to you.
Q:
OK, so I’ve downloaded the files; oplayer109.exe (the OperadiO
Premium Player) and the RealPlayer 8 Basic(rec-setup.exe).
What do I do with them?
A:
Easy! Just double click on them and they will install on you
computer. During install, it may offer you various options.
If you are unsure what to do, just accept the default value
offered – you should be ok with this.
When the
two programs are installed, you’ll find a new icon on your
desktop – the OperadiO icon. To listen to OperadiO, just double
click on this.
Note:
You only need to download and install the OperadiO Premium
Player. If you are listening to the OperadiO Channels with
the OperadiO 'Lite' Player you will only need to install the
Real Player 8 Basic or G2 as the 'Lite' Player is only launchable
from the OperadiO website and requires no extra download.
Q:
The player has loaded and connects me to my ISP ok, but I
hear no music.
A:
When the OperadiO player connects, it gets its channel info
from our server and this may cause a few seconds delay. It
will say ‘CONTACTING SERVER’ in the info window. Once connected,
you will get a list of available channels in the channel buttons
on the player (the arrows top and bottom allow you to scroll
through the channels on offer). Just click on a channel button
and in a few seconds you’ll be listening to wonderful music.
Q:
I get no sound when choosing a channel. Is there something
else?
A:
You may be attempting to connect to us from behind a firewall.
If this is the case, you need to contact your Systems Administrator
to get your RealAudio proxy settings.
Q:
No, I'm not behind a firewall - I use a regular Internet Service
Provider and still I get no sound. Could it be something on
my computer that’s not right?
A:
If you are not behind a firewall and still can’t hear anything
you may need to adjust the volume for your wave files. Open
the volume control panel from the speaker in the systems bar
in the bottom right hand corner of your screen. You will need
to double click on the speaker in order to open the full panel.
Raise the volume of the wave files and make sure that ‘mute’
is unchecked.
Q:
Could there be a problem with the RealPlayer 8 Basic?
A:
Try uninstalling the Realplayer 8 Basic using Control Panel/Add
and Remove Programs and then reinstall it. This may fix the
problem.
Q:
I am getting poor sound quality/reception, i.e. the sound
keeps stopping and starting. Why does this happen?
A:
Frequent pauses during broadcasting usually result from a
network problem: heavy Internet traffic, a complex routing
path between you and OperadiO, a poorly performing network
hub. If you are using the OperadiO Premium Player you can
improve this problem by opening the Options menu and setting
the Normal Bandwidth setting to 28k modem. If this doesn’t
improve matters then contact your ISP or system administrator.
Q:
When I run another application while listening to OperadiO,
the sound becomes very ‘choppy’ i.e. stops and starts very
rapidly. What’s happening?
A:
If you are experiencing choppy sound when using other applications
on your computer, this is due to the fact that streaming audio
requires a large amount of processor capacity and system resources.
This may result in performance degradations to either your
audio stream or your concurrently running applications.
If you
still have any questions please e-mail us via the contact
page.
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© 1999-2003 OperadiO.com Limited.
All rights reserved.